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San Diego State University

Housing Administration and Residential Education

Residential Internet Connectivity

 RezCon

We provide dedicated computer support for the student residence halls. Our services include troubleshooting Internet connections, software installation, virus removal and more. We are located in Olmeca Hall.

SDSU residence halls are wireless (Name or SSID: SDSU_Wireless or Eduroam); SDSU_Wireless is an open network and Eduroam is a closed network. In order to connect to eduroam, please use this website: http://sdsuid.sdsu.edu/eduroam.html

For Zaptotec and Tarastec Apartments, we have provided COX cable box wifi enabled. Please find the Name or SSID on the back of the cable box and connect your devices to that exact SSID (DDW365-*****) and enter the Password Key that you can find on the same label on the back of the box, In case of any problem, a flyer has left in the apartment with instruction on how to contact COX, please contact them directly and   

We do not offer any hard-wired connections.You can purchase wireless cards from the SDSU Bookstore (call for availablity first at 619-594-7522), or Fry's.

For printers, please purchase USB cable, we dont activate them.  

Device Activation 

For Smart TV, Xbox, Playstation, Ruku, Apple TV make sure you connect the device to the SDSU_Wireless, wait for a couple minutes and then restart the device, it should be automatically connected to Internet. If you have problem connecting, please fill out the below form, it will take up to 2-3 days before your device get activated and you may need to reboot your device after activation. 

Our network has not been designed for any streaming technnology such as Chrom Cast or Apple Tv. 

Request Device Activation

For Cable TV Connectivity:

  1.  Connect the cable directly to your tv. If you are in Zapotec, Tarastec, or Granada, connect to your cable box instead.
  2. Scan for channels.
  3. If you have any problems, please submit a service request at https://oncampusliving.sdsu.edu/StarRezPortal

 

Office Hours and contact Info

rezcon@mail.sdsu.edu or call us at: 619.609.7378.
Monday 8:30 – 3:00
Tuesday 11:00 – 3:00
Wednesday 8:30 – 2:00
Thursday 9:00 – 3:00
Friday 2:00 – 6:00
We are located at RezCon office, Olmeca Hall, 1st floor.

Network Update:

Go to status.sdsu.edu for the latest network update. 

 

Computer Trouble?

Before contacting RezCon about your Internet connection, please try the following:

1. You may not be connected to the AP closest to you; disconnect from "SDSU_Wireless" or "eduroam" and reconnect.
2. Make sure you do not have any interference from a microwave, television, etc.
3. Run a full scan with your antivirus program to make sure you do not have a virus.

4. If you have an older computer, make sure that your wireless drivers are up-to-date.

Report Wireless Network Problem