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San Diego State University

Network and Applications Status

2012 Outages

2012 Reported Outages


December 2012

  • Wireless Issues at Piedra del Sol

    • Unplanned intermittent outage -- reason unknown
    • Date: Approx 12/26/12 - 12/30/12
    • Length: 5 days
    • Contact: Skip Austin, Ext 44211
  • Aidlink, USMS and Scholarship Search Web Apps

    • Unplanned outage -- Technical Difficulties.
    • Date: 12/19/12 - 12/20/12
    • Length: 16 business hours
    • Contact: Kevin Carter, kcarter@mail.sdsu.edu
  • Library Website (library.sdsu.edu) Periodically Down

    • Planned outage--Software Upgrade
    • Date: 12/20/12
    • Length of outage: 4 hours (9 am -1 pm)
    • Contact: Keven Jeffery, keven.jeffery@sdsu.edu
  • Library Catalog (The PAC) Down

    • Planned outage--System Upgrade
    • Date: 12/19/12
    • Length of outage: 4 hours (8 am -12 noon)
    • Contact: Brian Moore, bmoore@mail.sdsu.edu
  • Kanga B&FA Server Host inaccessible.

    • Unplanned outage--access to B&FA associated file shares were unavailable to end users.
    • Date: 12/18/12 
    • Length of outage: observed as 3 hours
    • Contact: Frank Gallo/UCO fgallo@mail.sdsu.edu 
  • Newscenter Web Server Outage

    • Unplanned outage due to Active Directory disconnect of web server leading to its inability to authenticate to content database server.
    • Date: 12/13/12
    • Length of outage: observed as 4.5 hours.
    • Contact: Derrick Garbell dgarbell@mail.sdsu.edu 
  • Phonebook Outage

    • Unplanned outage due to memory problem.
    • Date: 12/10/12 (9:30pm to 11:00pm)
    • Length of outage 1.5 hours.
    • Contact: Marcus Jeffers Ext. 45432
  • SDSUcard System Outage 

    • Planned outage for VM Storage repairs.
    • Date: 12/04/12 (12:00am to 2:00am)
    • Length of outage 2 hours.
    • Contact: Elena Mislang Ext. 45650

November 2012

  • Network Connection

    • Unplanned outage network outage campus wide.
    • Date 11/26 (3:45 pm to 6:30 pm)
    • Length of outage 2 hours 45 minutes
  • Blackboard

    • Unplanned outage due to app servers going down.
    • Date: 11/07/12 (10:30 am to 12:30 pm)
    • Length of outage approx. 2 hours
    • Contact: Help Desk Ext. 43485
  • SDSU Web Directory

    • Unplanned outage.
    • Date: 11/5/12 (3:00 pm to 5:40 pm)
    • Length of outage 2 hours 40 minutes.
    • Contact : Marcus Jeffers Ext. 45432
  • AztecLink Identity Manager and SDSU Shibboleth System Updates

    • Planned outage.
    • Date: 11/03/12 (8:00pm to 11:30pm)
    • Length of outage 3.5 hours.
    • Contact: Marcus Jeffers Ext. 45432

October 2012

  • Network Connectivity DORMS, College Square, Children's Center and OHA.

    • Intermittent unplanned outage due to faulty AC unit.
    • Date 10/25/2012 - 10/29/2012
    • Contact: Facilities Services Ext. 46720
  • Home Page and SDSU NewsCenter

    • Unplanned outage.
    • Date 10/11/2012 (12 pm to 12:20 am)
    • Length of outage 20 minutes
    • Contact: Aaron Hoskins Ext. 41119

September 2012

  • Blackboard Scheduled Maintenance

    • Planned outage.
    • Date 09/28/2012 (5:00pm to 7:00am Saturday Sept 29th)
    • Length of outage 14 hours.
    • Contact: Marc Pastor Ext. 45852
  • Firmware Updates on Compellent SAN disks

    • Planned outage.
    • Date 09/28/2012 (5:00pm to 10:30pm)
    • Length of outage 5.5 hours.
    • Contact: Ray Rodriguez Ext. 43379
  • Campus DHCP

    • Date 09/27/2012
    • Changing Primary DHCP servers for GMCS and Interwork Institute
    • Contact: Skip Austin Ext. 44211
  • Love Library Network Outage

    • Unplanned outage.
    • Date 09/25/2012 (9:15am to 10:15am)
    • Length of outage 1 hour.
    • Lost wired/wireless connectivity in Love Library
    • Contact: Skip Austin Ext. 44211
  • Campus DHCP

    • Date 09/25/2012
    • Changing Primary DHCP servers for Administration Building general network, Alvarado-Complex, CESAR, Physics-PS-PA, Chemistry Geology_Annex, COE_Labs, SIMSr, Physical_Plant, Library_Tenant_Student, EdCenter, Vislab, Arts_Letters and ac-nonsec
    • Contact: Skip Austin  Ext. 44211
  • Love Library Wired/Wireless Network outage

    • Unplanned outage. (Fire in Library).
    • Date 09/24/2012 (3:30 pm to 9:30 pm)
    • Length of outage 6 hours.
    • Contact: Kent McKelvey x43245
  • Campus CNI (Common Network Infrastructure) Upgrade

    • Planned outage.
    • Date 09/24/2012(4:00am-6:30am)
    • Length of outage: 2.5 hours
    • CNI upgrade for Public Safety
    • Contact: Kent McKelvey x43245
  • Campus DHCP

    • Date 09/15/2012
    • Changing Primary DHCP servers for Hardy_Annex-5178_College, Science_Lab_North, Science_Lab_South, EBA-floor_2, Admissions, EBA_floor_3, EBA_floor_4, ITS Smart Classroom Imaging
    • Contact: Skip Austin x44211
  • Network Connectivity Outage

    • Unplanned outage.
    • Date 09-10-2012 (8:30am to 9:30am)
    • Length of outage: 1 hour
    • Starting at approximately 8:30am, network connectivity problems reported in EBA, SS-East, Life Sciences North, Biosciences, Education, PSFA, Boiler Shop and Garage.
    • Contact: Skip Austin x44211

August 2012

  • Campus DHCP

    • Date 8/16/2012
    • Changing Primary DHCP servers for Communications.
    • Contact: Skip Austin x44211
  •  Campus DHCP

    • Date 8/15/2012
    • Changing Primary DHCP servers for Skypark, Nasatir Hall, PSFA, Adams Humanities, Music, Student Services East, Student Services West, HRLO, Athletics, Dramatic Arts, Receiving, ENS, Physics Lab, and SSRL.
    • Contact: Skip Austin x44211
  • Compliance Sheriff Snapshot Reintegration

    • Planned outage.
    • Date 08/15/2012 (2:00 am to 4:00am)
    • Length of outage: 2 hours
    • Offline to permit snapshot reintegration prior to monthly Windows maintenance.
    • Contact: Derrick Garbell at dgarbell@mail.sdsu.edu
  • Zenworks server patchmaster01.sdsu.edu

    • Planned outage.
    • Date 08/14/2012 (11:00 am to 9:15 pm)
    • Length of outage: 10 hours 15 minutes
    • Offline to apply Oracle database patches and updates.
    • Contact: Diana Osborn x44881
  • ROHAN Web and ROHAN Outgoing Email Outage

    • Unplanned outage.
    • Date: 8/10/2012 (09:45 am to 1:30 pm)
    • Length of outage: 3 hours 45 minutes
    • Contact: Infosys Service Desk x46753
  • Internet Outage Related to DNS Issue

    • Unplanned outage.
    • Date: 8/10/2012 (08:30 am to 9:30 am) 
    • Length of outage: 1 hour
    • ETS Help Desk reported the issue.
    • Contact: ETS Help Desk x45261
  • Compliance Sheriff System Updates

    • Unplanned outage.
    • Date: 8/1/2012 (01:20 am to 2:00 am) 
    • Expected duration of outage: 40 minutes
    • Actual outage duration: 40 minutes
    • Contact: Derrick Garbell at dgarbell@mail.sdsu.edu
 

July 2012

  • AztecLink Identity Manager and SDSU Shibboleth System Updates (planned)

    • Update and patching successful
    • Date: 7/28/12 (7:00 pm to 10:00 pm)
    • Expected duration of outage: 3.0 hours
    • Actual outage duration: 7:00 pm to 9:30 pm (2.5 hours)
    • Contact: Marcus Jeffers - Ext. 45432

June 2012

  • PAC (http://libpac.sdsu.edu) Software Upgrade

    • Planned outage.
    • Date 06/29/2012 (6:00 pm to 8:00 pm)
    • Length of outage 2 hours
    • Contact: Brian Moore - Ext. 42397
  • Compliance Sheriff

    • Unplanned outage.
    • Date 06/13/2012 (5:00 am to 6:00 am)
    • Length of outage: 1 hour.
    • Due to prolonged maintenance, Compliance Sheriff was offline 45 extra minutes.
    • Contact: Derrick Garbell at dgarbell@mail.sdsu.edu
  • Campus DHCP

    • 6/7/2012 Changing Primary DHCP servers for Life Sciences and College of Art
    • Subnets affected are: 146.244.224.0, 146.244.226.0, 146.244.235.0, 146.244.210.0 146.244.65.0
    • If you have any issues obtaining a IP address, refresh or reboot your system to acquire a new address from the primary server.  If you are still having issues, please contact the ETS Help Desk at 594-5261.
    • 6/18/2012 Changing Primary DHCP servers for TNS Help Desk, Hepner Hall, Hardy Tower, ITS first floor.  Subnets affected are: 130.191.7.0, 146.244.192.0,146.244.197.0 146.244.21.0
    • 6/29/2012 Changing Primary DHCP servers for North Education, LARC, and EBA, Gateway.  Subnets affected are: 146.244.147.0, 146.244.149.0, 146.244.246.0, 146.244.27.0, 146.244.176.0, 146.244.177.0
  • Solidus

    • Unplanned outage.
    • Hardware failure. Users were unable to log in to the call management software; inbound calls were temporarily unable to route to call centers.
    • Date 6/12/2012 (8:00 am to 9:30 am)
    • Length of outage 1 hours 30 minutes
    • Contact Voice Services - Ext. 43500
  • Google Gmail

    • Unplanned outage.
    • Undetermined service disruption that impacted 1 percent of all Gmail users world wide. Users were unable to log in to their Gmail account.
    • Date 6/07/2012 (8:00 am to 9:45 am)
    • Length of outage 1 hours 45 minutes
    • Contact ETS Help Desk - Ext. 45261
  •  Compellent Upgrade (planned)

    • Upgrade successful (firmware for SAN controller)
    • Date: 06/06/2012 (5:00 pm to 2:00 am)
    • Length of outage: 9 hours
    • Contact: Ray Rodriguez - Ext. 43379
  • AztecLink Identity Manager and SDSU Shibboleth System Updates (planned)

    • Update successful (patching, ssl certificates)
    • Date:  6/6/12 (4:30 pm to 6:00 pm)
    • Length of outage:  1.5 hours
    • Contact:  Marcus Jeffers - Ext. 44543
  • Patchmaster01.sdsu.edu Updates

    • Update successful
    • Planned outage for system maintenance
    • Date 06/03/2012 (4:00 pm to 8:00 pm)
    • Length of outage: 4 hours.
    • Contact Diana Osborn - Ext. 44881
  • Mailform Service Switched (planned)

    • Switch successful
    • HTML forms using the MailForm gateway on www are now using gateway host: web2mail
    • Date of service switch 6/1/12 (initial notification 3/29/12)
    • If you have questions, please send email to: webmaster@sdsu.edu or call Ext. 43605

May 2012

  • Google Services

    • Unplanned outage
    • Security implemented a firewall rule which impacted all Google services
    • Date 5/31/2012 (7:00 am to 9:45 am)
    • Length of outage 2 hours 45 minutes
    • Contact ETS Help Desk - Ext. 45261
  • PAC System Upgrade

    • Planned outage
    • Date 05/24/12
    • Length of outage 6 hours
    • Contact Brian Moore – Ext. 42397
  • Library Website System Upgrade

    • Planned outage
    • Date 05/24/12
    • Length of outage 2 hours
    • Contact Keven Jeffery – Ext. 43405
  • Wireless Connectivity Issues Alvarado CT.

    • Unplanned outage
    • Date 5/09/2012 (9:00 am to 10:30 am)
    • Length of outage 1.5 hours
    • VLAN mismatch
    • Contact Kent McKelvey - Ext. 43245
  • 3rd Floor EBA building Pilot CNI IDF implementation

    • Planned outage
    • Date 5/04/2012
    • Length of outage 4 hours
    • Contact Kent McKelvey - Ext. 43245
  • Wireless Network Connectivity issues in the Love Library

    • Unplanned outage.
    • Date 5/02/2012 (02:30 pm to 3:00 pm)
    • Length of outage 30 minutes
    • Contact Skip Austin - Ext. 44211

April 2012

  • Campus Voice Mail System

    • System was impacted by high call volume to the Prospective Student Center
    • An adjustment to the system was made to mitigate the disruption.
    • Date 4/30/2012 -5/1/2012 (2:00 pm to 4:00 pm)
    • Length of outage 120 minutes
    • Contact Kathleen Sullivan - Ext. 41935
  • Wireless Network Connectivity issues in the Library Addition 

    • Interface reset on wireless ap vlan affecting users in multiple locations including Love Library and Aquaplex
    • Date 4/30/2012 (11:55 am to 12:15 pm)
    • Length of outage 20 minutes
    • Contact Skip Austin - Ext. 44211
  • patchmaster01.sdsu.edu host updates 04/20/2012 (5:00pm) to 04/27/2012 (11:00am)

    • Planned outage for system maintenance, backups, updates and testing.
    • Hardware failures resulted in lengthier outage (originally expected to last 72 hours)
    • Length of outage 162 hours.
    • Contact Diana Osborn - Ext. 44881
  • smtp.sdsu.edu DNS change

    • smtp.sdsu.edu pointed to new IP address--estimated 24 hours to propagate change
    • Date 04/20/2012 at 4:00 pm to 04/21/2012 at 4:00 pm
    • Length of outage 24 hours.
    • Contact ETS Helpdesk - Ext. 45261
  • University Towers Voice and Network Outage

    • Wireless connection from campus to University Towers lost voice and network service on Friday, 04/20/2012 at 1:00pm.
    • The connection was replaced and service was restored at 6:30pm.
    • Length of outage 5 hours and 30 minutes.
    • Contact Kent McKelvey - Ext. 43245
  • Google Gmail Down (unplanned outage)

    • Unidentified issue impacting 2% of all Gmail users.
    • Date 04/17/12 (8:35am to 11:35am)
    • Length of outage 3 hours.
    • Contact ETS Help Desk - Ext. 45261
  • Compliance Sheriff offline for snap, re-snap, clone, and MU and other patches (planned outage)

    • Upgrade incomplete--clone not possible in given time window
    • Date 04/12/12 (3:05am to 3:35am)
    • Length of outage 30 minutes
    • Contact Derrick Garbell - Ext. 46411
  • SDSU Card CSGold virtual server system memory storage reconfiguration (planned outage)

    • Upgrade successful
    • Date 04/11/12 (2:00 am to 7:00 am 04/11/12)
    • Length of outage 5 hours
    • Contact Elena Mislang - Ext. 45650  

March 2012

  • EBA-111 Datacenter Power Outage (planned outage)

    • Upgrade successful
    • Date 03/28/12 (11:59pm to 4:00am 03/29/12)
    • Length of outage 4 hours
    • Contact the Work Control Center at x44754 or email wcontrol@mail.sdsu.edu
  • SDSUCard System Upgrade (planned outage)

    • Upgrade successful
    • Date 03/26/12 (8:00am to 1:30pm 03/28/12)
    • Length of outage 53.5 hours
    • Contact Elena Mislang - Ext. 45650
  •   ROHAN System Upgrade (planned outage)

    • Upgrade successful
    • Date 3/26/12 (6:00 am to 2:00 pm)
    • Length of outage 8 hours
    • Reason:  Server Upgrade
    • Contact email:  webmaster@rohan.sdsu.edu
  • Solidus ACD Server upgrade (planned outage)

    • Upgrade successful
    • Date 3/23/12 (5:00 pm to 9:00 pm)
    • Length of outage 4 hours
    • Contact Lon Schmidt - Ext. 47998
  • SMTP Services (regarding mail upgrade)

    • Date: 1-19-11 through 3/13/12
    • Posted the message. System Administrators: SMTP services via mail.sdsu.edu are no longer available and will result in non-delivery for any email sent through that server. If you are still using mail.sdsu.edu as an SMTP relay for your servers, you must switch immediately to smtp.sdsu.edu.
  • https://azteclinkweb.sdsu.edu (unplanned outage)

    • Date: 3-02-12 (8:00 am - 9:00 am)
    • Length of outage: 60 minutes
    • Reason: Database connection failure due to a password change.


February 2012

  • Love Library Addition (unplanned outage)

    • Date: 2-15-12 (1:25 pm - 1:55 pm)
    • Length of outage: 30 minutes
    • Reason: Switch failure causing intermitent Internet outages for the basement of Library Addition (LA).
  • SDSU Wireless: (planned outage)

    • Dates: 02-02-12 (06:00 - 07:00)
    • Length of outage: 2 minutes
    • Reason: remove subnet for Ortronics access point
    • If you have questions, please contact wireless@sdsu.edu

 January 2012

  • Paid Printing maintenance outage

    • Dates: 01-10-12 (09:30) through 01-10-12 (12:35)
    • Length of outage: Approx 3 hours
    • Reason: GoPrint Transaction Server application upgrade 4.0.88 to 4.1.3 failed to distribute patches to remote clients. Disruption was roll back upgrade and reapply new distribution.
    • If you have questions, please contact the InfoSys Service Desk at 46753.
  • Sciences.sdsu.edu and www.sci.sdsu.edu planned outage

    • Dates: 01-06-12 (16:30) through 01-06-12 (17:45)
    • Length of outage: Approx 75 minutes
    • Reason: Modifications to the UCO Machine Room electrical configuration.
    • If you have questions, please contact the SCEC Help Desk at consult@sciences.sdsu.edu or x44881