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San Diego State University

Network and Applications Status

2013 Outages

2013 Reported Outages


December 2013

  • SDSU Voice Mail System

    • Planned monthly updates. The voice mail system will remain available during the updates, but with limited functionality.
    • Date: Thursday, 12 December 2013
    • Time: 1 hour, 50 minutes (from 5:30P)
    • Contact: Brett Pelphrey, pelphrey@mail.sdsu.edu, or Kathleen Sullivan, ksulliva@mail.sdsu.edu

November 2013

  • Power Outage Campus Wide

    • Unplanned power outage(an accident at substation B)
    • Date 11/22/13 (8:25 to 2:45am)
    • Length of outage 6 hrs.  20 mins.
    • Contact: Cogen Ext. 42802

  • AztecLink Identity Manager and SDSU Shibboleth System Updates

    • Planned outage.
    • Date: 11/21/13 (4:00pm to Midnight, 8.0 hours)
    • Actual Length of outage 3.0 hours
    • Contact: Marcus Jeffers Ext. 45432

  • Wired/Wireless Network Slowness

    • Campus network users experienced slowness on both the wired and wireless networks.
    • Issue related to congestion / overload of an internet facing router.
    • Tuesday, November 19th, 2013
    • Starting at approximately 11:15am PST, lasting approximately 2 hours.
    • Contact: John McGovern, jmcgovern@mail.sdsu.edu

  • Campus Wide Wireless Outage

    • All wireless users were incorrectly forced to the registration page and could not login.
    • Issue related to a crash of the registered user database.
    • Monday, November 18th, 2013
    • Starting at 7:45 AM PST, lasting approximately 1.5 hours.

  • SDSU Voice Mail System

    • Date: Wednesday, 13 November 2013
    • Time: Starting at 5:00pm, lasting about 2 hours
    • Reason: Standard monthly OS updates
    • Note: The voice mail system will remain up during the updates, but with limited functionality
    • Contact: Brett Pelphrey, pelphrey@mail.sdsu.edu or Kathleen Sullivan, ksulliva@mail.sdsu.edu


October 2013

  • Campus Voice Mail System

    • Planned monthly operating system updates
    • Friday, 11 October 2013
    • Starting at 5:00 PM PDT, lasting approximately 2 hours
    • Contact:  Kathleen Sullivan, ksulliva@mail.sdsu.edu
  • SDSU Campus Mail relay server unresponsive

    • 10/08/2013 2:00 pm to 5:00 pm
    • The spam filled up the queue
    • Estimated repair time 2 hours
    • Duration 3 hours
    • Contact : Linda Schlam lschlam@mail.sdsu.edu

  • Wireless Registration  

    • 10/8/2013 06:00AM
    • Restarting Clearpass Wireless Registration to apply patch.
    • Estimated down time: 15 minutes
    • Contact: Skip Austin  austin@mail.sdsu.edu  

  •  Wireless outage in Tacuba Hall

    • 10/7/2013 1:30PM 
    • There is a switch outage in Tacuba Hall.  Wireless is down in this hall because of this. A replacement is being configured and should be up within an hour.
    • Contact: Skip Austin - austin@mail.sdsu.edu 

September 2013

  • Campus Internet Connection Planned Outage

    • Date: 9/29/13 7am-8am internet connection was down for 1 hour for an upgrade  to firewalls. This will impact all SDSU users, including wireless and both Imperial Valley campuses.
    • Duration:1 hour
    • Contact: security@sdsu.edu.

  • Gmail 

    • 09/23/2013 7:25 AM Gmail, spanning approximately 6 hours, the delivery of some messages were being delayed and attachments failed to download. This issue affected less than an estimated 0.024% of the Gmail user base world wide.  

  • SDSU Wireless 

    • 9/21/2013 06:00 AM
    • Moving wireless tunnel address. Potential loss of connectivity for all campus wireless.
    • No expected downtime but could be up to several minutes as the AP's reboot.
    • Contact Skip Austin : austin@mail.sdsu.edu

  • Campus Firewalled Systems

    • 9/18.2013 1:15PM
    • Duration: 5 hours
    • Campus firewalled systems are experiencing uncharacteristic delays due to Apple IOS release.
    • Apple download sites were blocked at DNS level until 9/20/2013
    • Contact: Skip Austin, austin@mail.sdsu.edu 

  • CallXpress Voice Mail System
    • The voice mail system was affected by the network traffic problems
    • Date 18 September 2013
    • Contact: Brett Pelphrey at pelphrey@mail.sdsu.edu or Kathleen Sullivan at ksulliva@mail.sdsu.edu

  • CallXpress Voice Mail System

    • Planned OS updates to system.  System was successfully patched.
    • Date: 12 September 2013
    • Time: 9:00PM, to not exceed 2 hours
    • Contact: Brett Pelphey, pelphrey@mail.sdsu.edu or Kathleen Sullivan, ksulliva@mail.sdsu.edu

August 2013

  • Network Infrastructure

    • Planned outage
    • Date 8/15/2013 - 8/20/2013
    • Replace fiber cables in buildings to prepare for core upgrade.
    • contact : network@sdsu.edu 
  • Love Library Power Outage

    • Unplanned power outage
    • Date: 08/21/2013
    • Length of outage: Approx. 3.5 hours (7:00am to 10:30am)
    • Contact: Ty Ray ptray@mail.sdsu.edu
  • SDSU Voice Mail system

    • Planned OS updates successful
    • Date: 08/15/13
    • Length of outage: Approx. 2 hours
    • Contact: Brett Pelphrey pelphrey@mail.sdsu.edu or Kathleen Sullivan ksulliva@mail.sdsu.edu
  • SDSU-Wireless Registration failure 

    • Unplanned outage.
    • Date: 08/13/13 10:50am-5:00pm
    • Contact: Skip Austin austin@mail.sdsu.edu
    • Date: 08/15/13 11:30am 
    • The Registration server is working correctly now
  • SDSU Campuswide Power Failure

    • Unplanned outage.
    • Date: 08/13/13
    • Length of outage: 1 hour (10:50am-11:50am)
    • Contact: Ty Ray ptray@mail.sdsu.edu
  • SDSU-Wireless connectivity failure 

    • Unplanned outage.
    • Date: 08/12/13 8:00am-10:00am
    • Contact: Skip Austin austin@mail.sdsu.edu

July 2013

  • Core Router Equipment Failure

    • Unplanned outage.
    • Date: 07/25/13 9:40am-10:30am
    • Contact: Skip Austin austin@mail.sdsu.edu
  • Router Issue Technical Difficulties

    • Unplanned outage.
    • Date: 07/24/2013: initially reported at 11:14am.
    • Length of outage: 15 minutes.
    • Contact: Skip Austin austin@mail.sdsu.edu
  • Routing Protocol Changes

    • Planned outage.
    • Date: 7/15/13 between 6 and 9 pm
    • Contact: Kent McKelvey 43245 or network@sdsu.edu
  • Chancellor's Office  Google Search Appliance Down

    • Unplanned outage for entire campus.
    • Date: 07/15/2013; initially reported at 8:40am.
    • Length of outage: 23 minutes.
    • Contact: Helen Habermann haberman@mail.sdsu.edu

June 2013


  • SDSU Wireless Network Down

    • Unplanned outage for entire campus.
    • Date: 06/18/2013; initially reported at 1:30pm
    • Length of outage: two hours
    • Contact: Skip Austin austin@mail.sdsu.edu
  • Outage to Expand Compellent Storage Array and Replace Failed SAN Switches

    • Planned outage.
    • Date: 06/07/2013
    • Length of of outage 5 hours (5:30pm to 10:30pm)
    • Contact: Ray Rodriguez rrodrig2@mail.sdsu.edu
  • SDSUCard System Outage (system maintenance)

    • Planned outage.
    • Date: 06/07/2013
    • Length of outage 5 hours (5:00pm to 10:00pm)
    • Contact: Elena Mislang x45650

May 2013


  • New Voicemail System Cutover

    • Planned system upgrade.
    • Date: 05/31/2013 (5:30pm)
    • Contact: Brett Pelphrey, x43314
  • Campus Network Disruption

    • Unplanned network disruption
    • Date: 05/15/2013 (8:02am to 7:46pm)
    • Length of outage: 11 hrs. 48 mins.
    • Reason: Denial of service from our network.
    • Contact: Bob Osborn, osborn@mail.sdsu.edu
  •  SDSUCard System Outage

    • Planned outage for emergency server maintenance.
    • Date: 05/14/2013 (5:30am to 6:30am)
    • Length of outage: one hour
    • Contact: Elena Mislang, x45650
  • Circuit (http://circuit.sdsu.edu) Software Upgrade

    • Date: 5/12/13 (7:00 am to 9:00 am)
    • Length of outage 2 hours
    • Reason:  Software Upgrade
    • Contact:  Brian Moore – Ext. 42397
  • DHCP Server Upgrade

    • Date: 5/4/2013
    • Length of work 6 hours (8:00 am - 2:00 pm)
    • Warning notification for potential intermittent network outages during upgrade.
    • Contact: Skip Austin, austin@mail.sdsu.edu

April 2013


  • Routing Protocol Upgrade

    • Date: 4/27/13
    • Length of work: 5 hours (8:00 am - 1:00 pm)
    • Warning notification for potential intermittent network outages during upgrade.
    • Contact: Skip Austin, austin@mail.sdsu.edu

  • DHCP Server Upgrade

    • Date: 4/27/13
    • Length of work: 1 hour (9:00 am - 10:00 am)
    • Warning notification of potential outage, if reboot was required.
    • Contact: Skip Austin, austin@mail.sdsu.edu
  • SDSU Wireless

    • Date: 4/5/2013 8:00 am - 10:00 am -Wireless network for campus and residence halls will experience intermittent outages.
    • Length 2 hours
    • Contact: Skip Austin, austin@mail.sdsu.edu
  • Compliance Sheriff

    • Date: 04/04/2013 10:26 am - 04/09/2013 3:41 pm
    • Length of Outage: 5 days, 5 hours and 15 minutes
    • Status: It is available for scanning.
    • Contact: Derrick Garbell, dgarbell@mail.sdsu.edu


March 2013


  • SIMS/R (planned)

    • Date: 03/29/2013
    • Length of Outage: 3 days
    • Contact: John Ross, jross@mail.sdsu.edu
  • WebPortal (planned)

    • Date: 03/29/2013
    • Length of Outage: 3 days
    • Contact: John Ross, jross@mail.sdsu.edu

  • Google Search Appliance Outage (unplanned outage)

    • Date: 3/28/2013
    • Length of outage: 1 hour 19 minutes (12pm - 1:19pm)
    • Primary server failed requiring Chancellor's Office (CO) to failover to secondary server.
    • Reason: CO is researching root cause.
    • Contact: Helen Habermann, haberman@mail.sdsu.edu


February 2013


  • Web Portal Systems Outage

    • Planned outage to upgrade controllers.
    • Date: 2/22/2013
    • Length of outage: 4 hours (5pm-9pm)
    • Contact: Ray Rodriguez, rrodrig2@mail.sdsu.edu
  •  Voice Services Reboot (planned outage)

    • Date: 2/1/2013
    • Length of outage: Approximately 2 hours (5pm-7pm)
    • Reason: Rebooted the system to replace damaged board on the voicemail system.
    • Resolution: Voice mail up and running
    • Contact: Kathleen Sullivan, Ext. 4-2293


January 2013


  • Wireless Remote Access Point outage

    • Remote AP's not associating with controller
    • Date: 01/18/2013
    • Length of outage 18 hours
    • Contact: Skip Austin, austin@mail.sdsu.edu
  • Dreambox, newscenter.sdsu.edu and status.sdsu.edu

    • Unplanned outage--technical difficulties with Dreambox and auxiliary systems.
    • Date: 01/09/2013
    • Length of outage: 32 minutes (9:19am to 9:51am)
    • Contact: Joel Avendano, javendano@mail.sdsu.edu