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San Diego State University

Network and Applications Status

2015 Outages

2015 Reported Outages


December 2015


Systemwide Storage Problems

  • Unplanned outage.
  • Date: 12/09/2015 
  • Length of outage: 2 hrs., 10:50am-12:50am.
  • Contact email or phone: rrodrig2@mail.sdsu.edu

 


November 2015


Aztec Link Maintenance

  • Planned outage.
  • Date: 11/06/2015
  • Length of outage: 2 hrs., 5:30AM-7:30AM.
  • Reason: Scheduled maintenance.
  • Contact e-mail or phone: etshelpdesk@mail.sdsu.edu
  • Resolution: Google fixed calendar bug.

Google Calendar

  • Unplanned outage
  • Date: 11/04/2015
  • Length of outage: Approx 3 hrs.
  • Reason: Calendar Bug 25466317
  • Contact e-mail or phone: etshelpdesk@mail.sdsu.edu
  • Resolution: Google fixed calendar bug.

 


August 2015


Network Outage

  • Unplanned partial network outage on 08/28/2015.
  • Admin building, limited number of users unable to connect to various network resources.
  • TNS responded by checking and testing until issue was resolved.
  • Outage duration: 8:00 AM to 11:30 AM.

 


July 2015 


Campus Voice Mail System Upgrade

  • Planned system upgrade
  • Saturday, 25 July 2015
  • 9:00A to 8:30P

 

AztecLink Identity Manager System Maintenance

  • Planned system maintenance due to PDU replacement in server room
  • Date: 07/18/15
  • Times:  7:30pm -10:00pm

 


June 2015


 LDAP access problem

  • Unplanned outage on 6/22/2015.
  • Shibboleth authentication is failing.
  • UCO responded by checking and testing until issue was resolved.
  • Outage duration: 8:00 AM to 9:23 AM.

 

LDAP access problem

  • Unplanned outage.
  • AztecLink Account Manager, SkillPort training, Shibboleth access and Oracle Web Imaging are experiencing problems authenticating
  • UCO responded to hardware load balance failure.
  • Outage duration 7 Hrs., approximately from 8:00 AM to 3:00 PM.

 


May 2015


Facilities Services Power Outage

  • Unplanned power outage
  • Date: 5/18/15 3:49 pm - 10 pm Building power was restored at various times.
  • Facilities Services responded to power outages affecting the following buildings: ALumni, AEC, Calpulli Center, CHapultapec, COM, DA, ENS, ENS Annex, ESC, FAC, GW, KPBS, LT, Music, PG, SLHS, Viejas and WC.

 


April 2015


AztecLink Identity Manager System Maintenance

  • Planned system maintenance
  • Date: 04/22/15-4/26/2015.
  • Contact ETS Help Desk Ext. 45261

 


February 2015


AztecLink Identity Manager System Updates

  • Planned system outage
  • Date: 02/20/15 (7:00am to 9:30am, 2.5 hours), Actual Duration: 7:00am to 8:50am.
  • Contact Marcus Jeffers Ext. 45432

 


January 2015


 Campus Telephone System Upgrade 

  • Planned system outage
  • Friday, 9 January 2015
  • Actual length of outage: 4 hours, starting 6P
  • Contact TNS at 619-594-1935