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San Diego State University

Network and Applications Status

2016 Outages

2016 Reported Outages

 

November 2016

 

SDSUid shows Exchange, Calendar and Contact Icons 

  • Date: 11/23/2016, at approximately 08:00 AM.
  • Unplanned - Portal shows icons for Exchange, Calendar and Contacts as "Setting up".
  • Duration: Approximately 6 days.
  • MS Case: 216112214974744001
  • Contact: cclements@mail.sdsu.edu

 

SDSUid Password reset (sync) not working 

  • Date: 11/22/2016, at approximately 08:00 AM.
  • Unplanned outage - Cannot reset password in SDSUid.
  • Duration: Approximately 5 hours.
  • Contact: cclements@mail.sdsu.edu

 

SDSUid Password reset (sync) not working 

  • Date: 11/21/2016, at approximately 08:00 AM.
  • Unplanned outage - Cannot reset password in SDSUid.
  • Duration: Approximately 8 hours.
  • Issue: UCO Sync agent broke, passwords reset at desktop (part of ID domain) during down time might be out of sync. Must change password to sync completely at desktop or O365 protal. Will sync both ways now that it's fixed.
  • Contact: cclements@mail.sdsu.edu

 

 SharePoint (Fac/Staff/Students account creation Incidemt SP85264) 

  • Date: 11/7/2016, at approximately 08:43 AM.
  • Unplanned outage - SharePoint and One Drive cannot be accessed.
  • Duration: Approximately 2.5 hours.
  • Contact: atoscanoayala@mail.sdsu.edu 



August 2016

 

SDSUID Identity Manager (Fac/Staff/Students) 

  • Date: 8/8/2016, at approximately 07:35 AM.
  • Unplanned outage - SDSUID Identity Manager cannot be accessed.
  • Duration: Approximately 7 hours.
  • Contact: mjacobso@mail.sdsu.edu 




July 2016

 

SDSUID (Students) 

  • Date: 7/14/2016, at approximately 03:25 AM.
  • Unplanned outage - SDSUID for students does not allow psswd change or O365 access.
  • Duration: Approximately 9 hours.
  • Contact: cclements@mail.sdsu.edu 




June 2016
 

Google Calendar 

  • Date: 6/30/2016, at approximately 06:47 AM.
  • Unplanned outage - Google Calendar Server Error when opening.
  • Duration: Approximately 2 hours.
  • Contact: atoscanoayala@mail.sdsu.edu 

 

Adobe Sign (formerly EchoSign) 

  • Date: 6/8/2016, at approximately 12:30PM.
  • Unplanned outage - O365 provisioning / Adobe conflict.
  • Duration: Approximately 2 hours.
  • Contact: cclements@mail.sdsu.edu

 

Adobe Echosign 

  • Date: 6/6/2016, at 3:00PM
  • Unplanned outage
  • Duration: 60 minutes.  


Border Firewalls Rebooted 

  • Date: 6/3/2016, at 5:30 pm.
  • Planned outage
  • Duration: 30 minutes.  



May 2016

 

AztecLink Account Manager outage 

  • Date: 5/26/2016, at approximately 11:00am
  • Unplanned outage.
  • Duration: approximately 4 hours.
  • Contact: mjeffers@mail.sdsu.edu

 

Telephone System outage 

  • Date: 5/25/2016, at approximately 11:30AM
  • Unplanned outage
  • Duration: Approximately 2 hours
  • Contact: schmid2@mail.sdsu.edu


Shibboleth outage 

  • Date: 5/4/2016, at approximately 1:00PM.
  • Unplanned outage.
  • Duration: Approximately 8 hours.
  • Contact: mjeffers@mail.sdsu.edu


Wireless outage 

  • Date: 5/2/2016, at approximately 8:00AM.
  • Unplanned outage.
  • Duration: Approximately 1-2 hours.
  • Contact: austin@mail.sdsu.edu 

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April 2016 


SecureLink outage 

  • Date: 4/18/2016, at approximately 11:20AM.
  • Unplanned outage.
  • Duration: Approximately 22 hours.
  • Contact: jmcgovern@mail.sdsu.edu


Sunspot outage (slowness) 

  • Date: 4/18/2016, at approximately 7AM.
  • Unplanned outage.
  • Duration: Approximately 3 days, 4 hours (until 4/21/2016 at 11AM).
  • Contact: jmcgovern@mail.sdsu.edu


Adobe EchoSign outage 

  • Date: 04/06/2016, at approximately 4:00 PM.
  • Unplanned Outage.
  • Length: Approximately 12 hours.
  • Contact: elegaspi@mail.sdsu.edu 


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March 2016

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February 2016

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January 2016


Skillport Authentication Outage 

  • Unplanned Outage
  • Start Time: Thursday Jan 14, 11:50am
  • Duration: about 2 hours
  • Contact: fvlahos@mail.sdsu.edu

Campus Telephone System -- Major Upgrade 

  • Planned Outage
  • Start Time:  Friday, 8 January 2016 at 6 PM
  • Duration:  Through Sunday, 10 January 2016
  • Questions:  Call ETS Help Desk at x45261