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San Diego State University

Student Ability Success Ctr

Student Ability Success Center (SASC) Virtual Operation During COVID-19 Pandemic


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SASC Main Contact Information 
Counseling Appointments for Current SASC Students 
Zoom Counselor General Drop-in Hours 
Test Accommodation Center
High Tech Center
TRIO Student Support Services 
WorkAbility IV
Cart Services
Deaf and Hard-of-Hearing Access
Media Captioning/Audio Description
SDSU Flex 2021 FAQs


SASC Main Contact Information

3101 Calpulli Center
Phone: (619) 594-6473 
Fax: (619) 594-4315

Beginning Monday, August 2, 2021 the SASC main office, Test Accommodation Center, High Tech Center, and TRiO Student Support Services Center will be open for in-person services. Virtual Front Desk services have been suspended until further notice.

At this time, facial coverings are required indoors for all staff, students, and visitors regardless of vaccination status. You can find details on this current policy in President de la Torre’s campus-wide message. Please wear your facial covering prior to entering all SASC office spaces.


Counseling Appointments for Current SASC Students

To schedule a meeting with your SASC counselor, please schedule an appointment through SASC Connect ( Zoom and phone meetings are available upon request.

Lynn Gagne
Interim Lead SASC Counselor

Tina Little
SASC Counselor

Tim Vondersaar
Interim SASC Counselor 


Zoom Counselor General Drop-In Hours

Zoom counselor drop-in hours are available for current and active SASC students. Zoom drop-in hours with counselors are for quick 10-minute-or-less general questions regarding your accommodations or academic needs related to your disability. You do not need to go to your specific counselor’s drop-in hours. 

What is appropriate to discuss at Zoom Counselor General Drop-In Hours?

  • General questions regarding your approved academic accommodations
  • Concerns regarding your approved accommodations
  • Review how to use SASC Connect and how to send your accommodation letter through the system


When an appointment with your SASC counselor is necessary (to be scheduled through SASC Connect): 

  • If requesting to update/modify your academic accommodations
  • If you’d like to discuss issues with courses and/or professors
  • If you need advice about your class schedule as it relates to accommodations


Topics that should be addressed by the SASC Front Desk either in-person or via

  • General SASC information (e.g. SASC documentation procedures, staff contact information)
  • Schedule appointments with your counselor
  • Check on the status of documentation that you have submitted
  • Check on the status of your accommodations

Zoom Counselor Drop-In Hours Schedule

If you have determined from the information above that your question or issue is appropriate for a Zoom Counselor Drop-In, please see the drop-in schedule below. Remember, you can visit any of the counselors below (not just your assigned counselor).

To request the Zoom link for Counselor General Drop-in Hours, please fill out this form: . You must be a registered SASC student to request the Zoom link.

Mondays at 11:00am-12:00pm with Dr. Don Kirson, Accommodation & Evaluation Coordinator 

Tuesdays at 3:00pm-4:00pm with Lynn Gagne, SASC Interim Lead Counselor
Wednesdays at 11:00am-12:00pm with Tim Vondersaar, Interim SASC Counselor
Thursdays at 3:00pm-4:00pm with Tina Little, SASC Counselor
Fridays at 11:00am-12:00pm with Dr. Don Kirson, Accommodation & Evaluation Coordinator


Test Accommodation Center

The Test Accommodation Center (TAC) staff are available for in-person assistance and services beginning on Monday, August 2, 2021. Please contact the TAC via email for any requests for testing accommodations at the Test Accommodation Center for courses for the Summer 2021 semester. These requests must be made at least one week in advance in order to ensure that we have the resources available to proctor any exams.

Beginning in the Fall 2021 semester, we will be returning to SASC Connect for all in-person exam scheduling at the TAC.

TAC Operating Hours
Monday through Friday - 8:00am to 4:30pm

If you have any questions, we would be more than happy to assist you. You can reach out to us via email at

Peter Vu
Coordinator, Test Accommodation Center

High Tech Center (located in Love Library 205)

The HTC evaluates software/hardware options for your alternative media and assistive technology accommodations. In addition, HTC staff and student assistants convert instructional materials into various accessible formats, and provide software and hardware training in the use of alternative media and assistive technology.

HTC Operating Hours
Monday through Friday - 8:00am to 4:30pm

You can contact the HTC at

Severino Reyes
Coordinator, HTC/Alternative Media and Assistive Technology

TRIO Student Support Services

TRiO will resume in-person services and support on Monday, August 2, 2021 in the TRIO center (3400 Calpulli Center). Business hours for TRIO are Monday-Friday 8:15am-4:30pm. Students may contact the appropriate staff member via email for assistance in tutoring and/or advising. Additionally, TRiO will host virtual and in-person events, workshops, and TRiO Chat. TRiO Chat is a virtual coffee hour held every Wednesday over Zoom from 1 - 2 PM, where TRiO participants can ask questions, express concerns about school, and learn new academic strategies. TRiO participants may access the Zoom link for TRiO Chat or any other TRiO activity via their Canvas account. Lastly, TRiO peer mentoring is available. If you would like to work with a peer mentor and do not have one, please contact Mariela for more information.

Teresa Spoulos, Ed.D.
TRiO-SSS Project Director

Mariela Melendrez Rodriguez
TRiO-SSS Project Advisor

Steve Haslem
TRiO-SSS Tutor Coordinator


WorkAbility IV

WorkAbility IV (WAIV) staff will begin in-person meetings Monday, August 2, 2021. The WAIV team works in the main SASC office (3101 Calpulli Center). Zoom meetings with WAIV counselors will continue to be available to students after in-person services resume. Please contact us at if we can help in any way!

Completing a degree is only one step in the launching of your career. Identifying your career goal and choosing a major, getting and completing an internship, establishing contacts in your field, and obtaining a professional level position all takes careful planning and consideration. WorkAbility IV offers individual appointments with a WAIV counselor, while working on your degree and also after graduation, to guide you along your journey!  Please visit our website to learn more or contact Shannon Williams-Morris to apply for WorkAbility IV:

Shannon Williams-Morris
WAIV Program Assistant 

Angela Bayne
WAIV Program Coordinator and Career Counselor 


Cart Services

Mobility services are available for in-person courses only, as needed for students registered with SASC who are approved for cart services .

To set up a pick-up/drop-off schedule, please email Tracy Tanga. 

Tracy Tanga
Special Services Coordinator  


Deaf and Hard-of-Hearing Access

SASC continues to provide ASL interpreting and real-time captioning for in-person and online courses. SDSU event programmers and coordinators may also request these services to accommodate deaf and hard-of-hearing attendees. To request services, please complete the following form for each course/event: Request for Interpreting,  Request for RTC

Amber Graves
Deaf and Hard-of-Hearing Access Coordinator for ASL interpreting

Jennifer Clifford
Deaf and Hard-of-Hearing Access Coordinator for Real-time captioning

Media Captioning/Audio Description

Media captioning and audio descriptions will continue to be processed for SASC students who are approved for this accommodation.

SASC also works with SDSU departments to caption or audio-describe videos for University-wide events. For those situations, the turn-around time is generally 7-10 business days from the date that the request is placed, but depending on the length of the media, this may take more time.

Elizabeth Crosthwaite and Mark Cervantes
Accommodations Specialists for Media Accessibility 


SDSU Flex Frequently Asked Questions

I am enrolled in Fall 2021 in-person course(s) but I am unable to attend due to my disability. Can I attend the course(s) virtually? 

No. Students enrolled in face-to-face courses for Fall 2021 are expected to attend class in person. Students who are unable to attend in-person courses are to identify any appropriate classes applicable to their general education and major requirements that are offered online and may seek assistance from their academic advisor(s). 

Students who need accommodations for in-person courses based on their own verifiable disability and/or medical-related need should obtain documentation from their health provider that specifically indicates risk in attending in-person courses and/or guidance of protective measures for in-person instruction. Students already registered with SASC must send the new documentation to and schedule an appointment with their SASC counselor to discuss changes to existing accommodations. Students who are not yet registered with SASC should complete the SASC application process along with the new documentation referenced above.

To learn more about SDSU’s repopulation plans for Fall 2021, visit the SDSU Flex site. 

I am uncomfortable attending in-person classes for a specific reason, or I have household members who are immunocompromised and are still at high risk of health complications despite the availability of COVID-19 vaccines. What options do I have if I do not want to attend in-person courses?

Students who cannot attend in-person courses can either enroll in online courses only or determine if taking a leave of absence for one or up to four semesters is the best course of action given their current circumstances. The Student Ability Success Center (SASC) can only provide academic accommodations for students who have verifiable and documented disabilities themselves.


I am required to wear a facial covering on campus based on the current guidance from SDSU. What if I am unable to wear a facial covering due to my disability?

Students who are seeking an accommodation or exemption from the facial covering policy must provide SASC with documentation from their medical provider explicitly explaining why the student’s specific disability does not allow for masking, as well as what personal protective equipment alternative is safe for the student to wear in the general public. SASC will review the documentation and work with the student and medical professional to determine appropriate accommodations.


SASC Frequently Asked Questions

How do I apply for SASC services?

In order to become eligible to receive academic accommodations students must register for services with our office, Student Ability Success Center (SASC).

The SASC application process requires that you submit a SASC Application form and Disability Verification form and/or documentation verifying a diagnosis. You can find these forms on our webpage here:

The Application for Services may also be completed online through SASC’s online accommodations portal, SASC Connect. The SASC Connect application form will require new applicants to upload disability verification with the application.


How do I submit paperwork to SASC?

Completed forms/documents can be emailed to (preferably in Word or PDF format), or faxed to 619-594-4315.

Documents can also be brought the SASC office located at 3101 Calpulli Center, or mailed to our office at the following address:

Student Ability Success Center
5500 Campanile Dr.
San Diego, CA 92182-4740

How do I get my accommodation letters and send them to my instructors?

Accommodation letters can be downloaded directly from SASC Connect once the Self Registration procedures are completed for each course. Please keep in mind that courses will not appear in SASC Connect until the semester has begun (typically a few days prior to the first day of classes).

Once accommodations are approved for each course, the accommodation letters will be available for viewing by your instructors. They will receive an automated email instructing them to log in to SASC Connect to view each letter. 


How do I submit a Housing accommodation request or a request to cancel my Housing contract?

In order to be considered for housing accommodations students must register for services with our office, Student Ability Success Center (SASC).

The SASC application process requires that you submit a SASC Application form and Disability Verification form and/or documentation verifying a diagnosis. You can find these forms on our webpage here:

Completed forms/documents can be emailed to

After you have submitted your SASC Application you will also need to submit a Housing Accommodation Request form in order to initiate your request for housing accommodations or contract release.

You can also visit the following webpage for more information about housing contract cancellations: 


Last updated: 6/24/2021