Laws and Policies
Students have the option of using informal or formal procedures to address complaints.
Informal Dispute Resolution Procedures
If you have a comment or complaint, we at Student Ability Success Center (SASC) would very much appreciate the opportunity to know about your complaint and to address — and hopefully correct — your problem informally.
Service delivery complaints or concerns should be made with the Chief Wellness & Compliance Officer of Student Ability Success Center, Noel Bezette-flores. Students should describe the complaint or problem in writing.
Your description should include:
- The disability-related incident or action of complaint
- The date(s) of occurrence
- The requested resolution
Please submit to:
Noel Bezette-flores, Chief Wellness & Compliance Officer
Student Ability Success Center
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-4740
The SASC Chief Wellness & Compliance Officer will review the complaint and respond accordingly within ten (10) days. The student will be contacted by phone and/or a meeting will be scheduled to further discuss the issue and explore possibilities of resolution.
Students may be asked to provide written authorization for the Chief Wellness & Compliance Officer to speak with those whose actions caused the complaint, in order to reach a resolution.
If a reasonable solution to the complaint cannot be reached, the student may submit a complaint to the Office of the Ombudsman or the Office of Employee Relations & Compliance.
Formal Complaint Processes
Students who believe they have been denied accommodations to which they are entitled for qualified disabilities may also use the Discrimination, Harassment, and Retaliation Complaint Form for Students. This process is administered by the Center for the Prevention of Harassment and Discrimination (CPHD). Students are not required to go through informal dispute resolution before filing a complaint with CPHD.
If you have exhausted the University's resources and still believe a reasonable solution cannot be reached, you can file a complaint with the Office of Civil Rights.
